What is Remote Support?

Specially designed software enables authorized remote access to computers or networks, for the purpose of providing requested support. While in a remote session, the consultant can typically perform whatever tasks may be needed:

• Diagnosis of emergent or recurring system issues.

• Installing or updating operating systems and software.

• Completing routine or overdue maintenance.

• Other interventions to help keep your system up and running.

​

A remote connection will allow us to temporarily view the screen of the remote device, on our own screen in real-time. Many remote support solutions such as Splashtop® come equipped with additional features that help IT professionals be more productive while providing support. Examples include file transfer, remote print, chat, session recording, screen sharing, remote reboot and Wake-on-Lan, and more.

​

Being able to access your device remotely to provide support, allows us to provide assistance without having to travel to the device's location. By empowering Seda Consulting Services to resolve support issues quicker, our customers can benefit from faster service, saving time and money.